Privacy Policy

Last updated: 21 October 2026

This policy explains how GoCarpetClean ("we", "us") collects and uses your personal information when you contact us or request a quote.

Who we are

GoCarpetClean is a carpet and upholstery cleaning service run by Bogdan Karashevskyi, a sole trader in the United Kingdom. Contact: GoCarpetCleanuk@gmail.com, +44 7833 517953.

What we collect

When you request a quote or book a clean through our website, a Google or Facebook form, WhatsApp or by phone, we may collect:

  • your name
  • your phone number and email address
  • your address or postcode
  • details about the cleaning you need, and any photos you send us

How we use it

We use your information to:

  • reply to your enquiry and give you a quote
  • arrange and carry out the cleaning
  • contact you about your booking
  • now and then send you offers on our cleaning services by email or WhatsApp, such as a discount on your next clean
  • show you our adverts on Facebook, Instagram and Google

We do not sell your information or share it with anyone for their own marketing.

Offers and adverts

If you asked us for a quote or booked a clean, we may send you offers on similar cleaning services. Every email has an unsubscribe link. To stop WhatsApp offers, reply STOP. You can also email GoCarpetCleanuk@gmail.com at any time and we will stop.

To show our adverts to people who already know us, we may upload your phone number and email address to Meta (Facebook, Instagram) or Google in a scrambled (hashed) form. They use it only to match you to an account and do not keep it after matching. If you would rather not be included, tell us and we will remove you.

Legal basis

We process your information to take steps at your request before entering into a contract, and to carry out that contract (UK GDPR Article 6(1)(b)). We send offers and show adverts to past customers and enquirers because we have a legitimate interest in telling them about our services (UK GDPR Article 6(1)(f)), and emails follow the rules for similar products and services under the Privacy and Electronic Communications Regulations. You can object at any time.

Who can see it

Your details are stored in the tools we use to run the business: email, WhatsApp, our website form provider (Tilda), our email sending service and advertising platforms (Google, Meta). These providers process data under their own privacy policies.

How long we keep it

We keep enquiry details for up to 24 months, then delete them, unless we need them longer for accounting or legal reasons.

Your rights

You can ask us to see, correct or delete the information we hold about you, or object to how we use it. Email GoCarpetCleanuk@gmail.com and we will reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our website uses cookies from Google and Meta to measure visits and the results of our adverts.

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